1. How complete are your company profiles across LinkedIn, Instagram, and other active platforms?
Consider: bio, headline, website link, contact details, cover image, profile image
1 pt Partially filled — missing key fields on most platforms
2 pts Mostly complete but inconsistent across platforms
3 pts Complete on main platform, partial elsewhere
4 pts Fully complete and consistent across all active platforms
2. How consistent is your brand positioning (tagline, tone, value proposition) across all platforms?
A buyer who finds you on LinkedIn and then Instagram should get the same message
1 pt Noticeably different — each platform feels like a different company
2 pts Loosely aligned but key messages differ
3 pts Mostly consistent with minor variations
4 pts Fully consistent — same positioning, tone, and CTA everywhere
3. How well does your visual identity (logo, colours, imagery) translate across platforms?
Profile images, cover photos, post aesthetics — does it look like one brand?
1 pt No visual consistency — each platform looks different
2 pts Logo consistent but imagery and colours vary
3 pts Mostly consistent with occasional off-brand content
4 pts Strong, consistent visual identity across all platforms
4. How well does your content address the specific problems and interests of your target buyers?
Not what you want to say — what your buyers need to hear
1 pt Content is mostly about us — announcements, awards, culture
2 pts Some buyer-relevant content but mostly company-focused
3 pts Majority of content addresses buyer challenges
4 pts Content is consistently valuable, specific, and buyer-first
5. How consistent is your content quality — writing, design, depth of insight?
Inconsistency signals to buyers that there's no deliberate strategy behind the content
1 pt Quality varies widely — some posts are strong, many are weak
2 pts Decent average quality but no clear standard
3 pts Consistently good on main platform, variable elsewhere
4 pts High and consistent quality across all content and platforms
6. Does your content include a clear next step — a CTA, a link, a reason to engage further?
Content without a CTA is awareness spend with no conversion mechanism
1 pt Rarely — most posts just end
2 pts Occasional CTAs but no consistent pattern
3 pts Most posts have a CTA but they vary in strength
4 pts Every post has a deliberate, relevant next step
7. How consistently does your company post on its primary platform (LinkedIn or Instagram)?
Algorithms reward consistency. Buyers notice absence.
1 pt Rarely — months between posts
2 pts Occasional — 1–2 posts per month
3 pts Regular — weekly posting with occasional gaps
4 pts Consistent — 3+ posts per week, rarely missed
8. Do you have a documented content plan or calendar — or is posting reactive and ad hoc?
Planned content outperforms reactive content in quality and consistency
1 pt Fully reactive — we post when someone has time
2 pts Loose themes but no formal plan
3 pts Monthly content plan, not always followed
4 pts Documented calendar with topics, formats, and accountability
9. How well does your current follower base match your ideal customer profile?
10,000 followers who are never buyers is worth less than 500 who are
1 pt No idea — we've never analysed who follows us
2 pts Mostly peers and employees, not target buyers
3 pts Mixed — some ideal buyers, significant noise
4 pts Majority of audience matches our ICP
10. How would you describe your average engagement rate (likes, comments, shares relative to reach)?
LinkedIn average engagement rate is 2–5%. Below 1% signals the content isn't landing.
1 pt Very low — posts rarely get any reaction
2 pts Below average — mostly passive impressions
3 pts Average — consistent but not remarkable
4 pts Above average — content regularly generates comments and shares
11. Do you actively respond to comments and engage with your audience's content?
Engagement is two-way. Broadcasting without responding kills community.
1 pt Never — we only post, never respond
2 pts Occasionally, when someone on the team notices a comment
3 pts We respond to most comments but don't proactively engage
4 pts Active two-way engagement — we comment, respond, and contribute
12. Are your profiles and content optimised with the keywords your buyers actually search for?
LinkedIn profiles and company pages rank in Google. Most are completely unoptimised.
1 pt No — we've never thought about keywords on social profiles
2 pts Some keywords in bio but no deliberate strategy
3 pts Profiles are reasonably optimised but content is not
4 pts Deliberate keyword strategy across profiles and content
13. If a buyer searched your company name + sector on Google, would they find strong, consistent results?
Try it now: "[Company name] [sector] [city]"
1 pt Results are thin, outdated, or contradictory
2 pts Website shows but social profiles don't appear
3 pts Good results but gaps in coverage
4 pts Strong first page — website, LinkedIn, and credibility signals
14. Is there a clear, compelling next step for someone who visits your profile — a content offer, a tool, a booking link?
Most profiles are a dead end. A lead magnet, scorecard, or booking CTA changes this.
1 pt No — just a website link with no specific offer
2 pts Website link but no clear next step after landing
3 pts A CTA exists but it's buried or unclear
4 pts Prominent, specific CTA — a tool, offer, or direct booking
15. Can you directly attribute any inbound enquiries or pipeline in the last 6 months to social presence?
If the answer is no, the engine isn't converting — regardless of follower count
1 pt No — and we don't track it
2 pts No attribution but we believe it contributes
3 pts A few leads but infrequent and not systematic
4 pts Regular inbound pipeline directly attributable to social
16. Do you have a lead capture mechanism — a form, a gated tool, or an email subscriber list — connected to your social presence?
Followers are rented. An email list is owned. Lead capture converts attention into owned audience.
1 pt No — no capture mechanism of any kind
2 pts A contact form exists but isn't connected to social
3 pts A capture mechanism exists but isn't actively promoted
4 pts Active lead capture — gated tool, resource, or newsletter — integrated with social CTAs
17. Have you audited the social presence of your 3 closest competitors in the last 6 months?
You can't benchmark what you haven't measured
1 pt Never — we don't monitor competitors on social
2 pts Occasionally glance but no structured review
3 pts Informal monitoring of 1–2 competitors
4 pts Regular structured benchmarking of 3+ competitors
18. How would you honestly rate your social presence vs. your top 2–3 competitors?
Be honest — a buyer evaluating options will see all of you
1 pt Significantly weaker — competitors are much more active and polished
2 pts Behind on most dimensions
3 pts Roughly comparable — some areas stronger, some weaker
4 pts Ahead on most dimensions — visibly stronger presence
19. Is your content differentiated — or does it look and sound like every other company in your space?
Sameness is invisible. Distinctiveness earns attention.
1 pt Indistinguishable — same topics, same format, same tone
2 pts Slight differentiation in tone but content is generic
3 pts Some distinctive content but not consistently
4 pts Clearly differentiated POV, format, and tone
20. Are you on the right platforms for your buyers — or spreading effort across platforms where your buyers aren't?
Platform fit matters more than platform count
1 pt Unsure — we're on platforms because others are, not because our buyers are
2 pts Some platform mismatch — effort spread too thin
3 pts Mainly on the right platforms with some wasted effort
4 pts Deliberately on the right 2–3 platforms for our buyers
21. Do you have someone accountable for social presence — with a clear brief, budget, and success metrics?
Without ownership, social defaults to the lowest priority on everyone's list
1 pt No owner — it's whoever has time that week
2 pts Someone is loosely responsible but without a clear brief
3 pts Clear owner but no defined metrics or budget
4 pts Dedicated owner with brief, budget, and tracked metrics
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Social Presence Audit — Full Court Press
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